Back OREA hotels FAQ OREA Hotel Pyramida Praha What can we help you with? Here you will find the most common questions you might be interested in. If you don't find the answer to your question, feel free to write us a direct inquiry. We will do our best to resolve it quickly.
Do you accept the Benefit Plus card at your hotel?
I stayed a week ago for a different price. Why is the price different?
Do you clean the rooms every day?
Will I have a fridge and minibar in the room?
Can I pay with paper vouchers at your establishment?
Is it possible to extend the validity of a voucher (gift voucher)?
What parking options are available, what is the price and is reservation required?
Is it possible to bring a dog? What is the fee and where can the dog go?
Is it possible to pay for the stay through FKSP or to get an invoice issued for my employer?
What half board or buffet dinner options do you offer, when do they take place and what is the price?
Where can I find the animation programme and when does it take place?
Do you offer gluten-free, lactose-free, vegan or other special diets?
How to redeem a value or gift voucher?
What employee benefits do you receive and how can they be applied?
Do you have a loyalty program or discounts for seniors?
Does the hotel have luggage storage?
Do you offer children's or sports equipment for rent?
Can a non-guest come to breakfast and how much does it cost?
Can wellness be used in another hotel?
Is it possible to heat up food for small children?
Is it possible to add an extra bed or a baby cot?
Does the hotel have a children's corner or playroom?
What are the accommodation options for families with children and which room should they choose?
Do some rooms have a balcony?
How do I get to the hotel and what are the transport options?
Is wellness included in the accommodation price and is it limited in time or capacity?
Does the hotel have a fitness or wellness area?
What are the opening hours of the reception and restaurant?
Does the hotel have conference or event spaces?
What are the breakfast and dinner times?
Do you offer children's or sports equipment for hire?
Are dogs allowed in the restaurant?
What is the difference between room types?
How much is the surcharge for an additional person in the room?
Can a non-resident guest come for breakfast and how much does it cost?
What temperature is the pool?
Where can I find tips for trips and activities in the area?
Is it possible to request rooms next to each other, a specific room, or a specific view?
Is it possible to do an online check-in?
What should I do if we cannot come and the reservation cannot be changed or cancelled?
Is it possible to combine different payment methods?
Why is a payment card required when making a reservation, even if payment is made at the hotel?
Why does the price of a stay change and why might it have been lower before?
Is it possible to order a gift voucher in paper form and have it sent?
How do I pay for a reservation in advance online or via MyOREA?
Is it possible to combine discounts, promo codes, or other benefits?
Is the hotel accessible for guests with reduced mobility and does it have accessible rooms?
How does the free stay for children under 6 work and why does the price change when a child is added?