Back OREA hotels FAQ OREA Place Seno What can we help you with? Here you will find the most common questions you might be interested in. If you don't find the answer to your question, feel free to write us a direct inquiry. We will do our best to resolve it quickly.
Do you accept the Benefit Plus card at your hotel?
I stayed a week ago for a different price. Why is the price different?
Will the room have a refrigerator and minibar?
Do you clean the rooms every day?
Can I pay with paper vouchers at your establishment?
Is it possible to extend the validity of a voucher (gift voucher)?
What parking options are available, what is the price and is reservation required?
Is it possible to stay with a dog, what is the fee and where is the dog allowed?
Is it possible to pay for the stay through FKSP or to get an invoice issued for my employer?
What half board or buffet dinner options do you offer, when do they take place and what is the price?
Where can I find the animation programme and when does it take place?
Do you offer gluten-free, lactose-free, vegan or other special diets?
How to redeem a value or gift voucher?
Do you have a loyalty program or discounts for seniors?
Is it possible to add an extra bed or cot?
Does the hotel have a children's corner or playroom?
What are the accommodation options for families with children and which room to choose?
Do some rooms have a balcony?
How do I get to the hotel and what is the transport availability?
Is wellness included in the accommodation price and is it limited in time or capacity?
Is it possible to heat food for small children?
Does the hotel have fitness or wellness facilities?
From what time to what time is the reception and restaurant open?
Is it possible to use the wellness area at another sister hotel?
Does the hotel have conference or event facilities?
Does the hotel have luggage storage?
What are the breakfast and dinner times?
Do you offer children's or sports equipment for rent?
Are dogs allowed in the restaurant?
What is the difference between the room types?
How much is the fee for an additional person in the room?
Can a non-guest come to breakfast and how much does it cost?
Where can I find tips for trips and activities in the area?
Is it possible to request rooms next to each other, a specific room, or a specific view?
Is it possible to do an online check-in?
What should I do if we cannot come and the reservation cannot be changed or cancelled?
Is it possible to combine different payment methods?
Why is a payment card required when making a reservation, even if payment is made at the hotel?
Why does the price of a stay change and why might it have been lower before?
Is it possible to order a gift voucher in paper form and have it sent?
How do I pay for a reservation in advance online or via MyOREA?
Is it possible to combine discounts, promo codes, or other benefits?
How does the free stay for children under 6 work and why does the price change when a child is added?
Is the hotel accessible for guests with reduced mobility and does it have accessible rooms?