Back OREA hotels FAQ OREA Resort Santon Brno What can we help you with? Here you will find the most common questions you might be interested in. If you don't find the answer to your question, feel free to write us a direct inquiry. We will do our best to resolve it quickly.
Do you accept the Benefit Plus card at your hotel?
I stayed a week ago for a different price. Why is the price different?
Will the room have a refrigerator and minibar?
How do I get to the hotel?
Do you clean the rooms every day?
Will the room accommodate a cot and extra bed? Do you have a triple room for 3 adults?
Do you have cots and high chairs available in the restaurant?
Do you have bike or luggage storage? Can I take my bike to my room?
Do you have a children's corner or any activities for children?
Can I rent a bike or scooter?
How much does parking cost and is it supervised? How far is the bus stop?
What is the temperature of the pool?
What half board or buffet dinner options do you offer, when do they take place and what is the price?
Where can I book a massage and a whirlpool in the hotel spa?
How big is the outdoor pool? Can you swim in it?
Do you rent pedal boats, boats, sell tickets for steamboat, public transport? Can you swim in the dam? And fishing?
Can I have a room with a view of the dam?
Can I pay with paper vouchers at your establishment?
Are the rooms air-conditioned?
Is it possible to extend the validity of a voucher (gift voucher)?
What are the parking options, how much do they cost, and is a reservation necessary?
What are the conditions for staying with our dog at the hotel?
Is it possible to pay for the stay through FKSP or to get an invoice issued for my employer?
Where can I find the animation programme and when does it take place?
Do you offer gluten-free, lactose-free, vegan or other special diets?
Do the rooms have a balcony?
What family accommodation options are available?
Is bus parking available?
Is wellness included and are there limits?
Do you have a fitness facility in the hotel, and what are its opening hours?
Reception and restaurant opening hours?
Can wellness be used in another hotel?
Does the hotel have conference or event facilities?
What are the breakfast and dinner times?
Do you offer children's or sports equipment for rent?
Can a dog go to the restaurant?
What is the difference between the room types?
How to redeem a value or gift voucher?
What employee benefits do you receive and how can they be applied?
Do you have a loyalty program or discounts for seniors?
How much is the fee for an additional person in the room?
Is it possible to heat food for small children?
Does the resort have hotel animals or a mini zoo and when can they be visited?
What is the water temperature in the pool?
Can I arrive at the hotel in the morning or late at night to check in?
Can a non-guest come to breakfast and how much does it cost?
What temperature is the pool?
Where can I find tips for trips and activities in the area?
Is it possible to request rooms next to each other, a specific room, or a specific view?
Is it possible to do an online check-in?
What should I do if we cannot come and the reservation cannot be changed or cancelled?
Is it possible to combine different payment methods?
Why is a payment card required when making a reservation, even if payment is made at the hotel?
Why does the price of a stay change and why might it have been lower before?
Is it possible to order a gift voucher in paper form and have it sent?
How do I pay for a reservation in advance online or via MyOREA?
Is it possible to combine discounts, promo codes, or other benefits?
How does the free stay for children under 6 work and why does the price change when a child is added?
Is the hotel accessible for guests with reduced mobility and does it have accessible rooms?